Mail Order Info & FAQs

QUESTIONS:

 

 

ANSWERS:

 


What are the terms of service for your website?

View the details of our terms of service here.

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What is your privacy policy?

View the details of our privacy policy here.

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What is your refund policy?

View the details of our refund policy here.


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Do you have a minimum order?

We have no minimum order, but we do have a minimum shipping and handling cost so we do suggest ordering more than one plant to defray shipping expenses. Plus, you don't want your new plant to be lonely on the journey to its new home!

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What credit cards to you accept and when will my account be charged?

Our website accepts all major credit cards and PayPal; and your account will be charged within 7 days of your order, once inventory is confirmed. (See the logos of all accepted payment methods in the footer at the bottom of this web page.)

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What is your policy on substitutions?

In the event that we are sold out of an item we do not make substitutions without your permission. If you agree to the substitutions, we will recalculate your order and send it out with available items.

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What plants are available for sale and what sizes are they?

The online plant availability is a select portion of our stock that is practical for us to ship at this time. Sorry, we only ship the smaller-sized plants that are most feasible to ship. We ship plants with established root systems in the pot if necessary but usually without the container. Some plants can be shipped with just a protective wrapping around them if they are dormant.

Approximate measurements of the pot sizes the plants are grown in:

  • .42 qt is 2" wide x 5" deep
  • .67 qt is 3" w x 5" d
  • 1.16 qt is 4" w x 6" d
  • .75 qt. is 4" w x 4" d
  • 1.5 qt. is 5.5” w x 5.5” d
  • 3 qt. is 6" w x 7.5" d

We have numerous additional plants available at the nursery, many in larger sized containers and they are included in the Inventory with the notation of being for sale ‘on site only.’

Dancing Oaks Nursery is open March through October (other times by appointment) for customers to browse our entire inventory and explore our extensive display gardens.


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How are shipping charges calculated?

Our shipping rates are calculated based on geographic zones, and each zone has a minimum shipping charge. After the minimum shipping charge, shipping rates are calculated by percentage, ranging from 20-30% of your total order amount depending on your distance from the nursery.

Yes, plants can be heavy and expensive to ship. We do our best to keep costs down for you. We would love for you to all come by the nursery, to purchase the plants and enjoy the gardens, but realizing that isn’t possible, we must pay to ship.

PLEASE NOTE: Some oversized plants may incur additional shipping fees because of their size. If this is the case, we will always contact you before shipping to confirm the total for your order.


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Do you ship internationally?

Sorry, we do not ship internationally. We ship only within the Continental United States.

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How do I find the plants I want on your site?

SEARCHING

If you know the specific plant—
or even the plant’s cultural needs or other traits—you are looking for, then the fastest way to navigate the site is to use the Search field.  Look for the magnifying glass symbol at the top of every page on the site, click it, and then enter your search query into the field.

Suggested searches:

    • Common name 
    • Botanical name
    • Leaf retention (evergreen or deciduous)
    • Colors (red, yellow, blue)
    • Try from the list of plant tags we use (see the list below)

Note: partial names often give good results, so give it a try.

Example searches:

    • Drought evergreen sun
    • Wet shade
    • Pollinator drought
    • Deer-resistant evergreen

BROWSING

Main Catalog Page:
If you aren’t quite sure what you’re looking for, then the best place to start browsing is the Catalog page. Click the “Catalog” link on the menu bar. Scroll through this page to see different “Collections” of plants available. These collections are grouped by plant type (shrub, perennial, etc.) and in-demand plant traits (native, drought-tolerant, etc).

Plant Collections:
Once you visit a Collection page, you’ll see two drop-down menus above the grid of plants.

  • Use the “Filter by” drop-down to sort by a subcategory of that collection.
    For example, in the Grasses collection, you can filter by ‘drought tolerant’ or ‘shade’ to find grasses that are adapted to those conditions
  • Use the “Sort by” drop-down to reorder all of the plants in a given Collection by price, date added, reverse alphabetical order, etc.

Plant Properties/Conditions:
Once you visit a plant profile page, under the plant description you’ll see a list entitled “Properties/conditions:”. That list includes terms or "tags" that pertain to the plant's cultural requirements and other general plant traits. Note: click on a tag to see all other plants on the site that share that property or conditional requirement.

Tags used on our site include:

    • deer-resistant
    • drought-tolerant
    • evenly moist
    • fragrant
    • ground cover
    • intermittent water
    • native
    • part shade
    • pollinator-friendly
    • shade
    • sun
    • sun or part shade
    • sun or shade
    • wet 

 

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How soon will my plants be shipped?

All plants will be shipped as promptly as possible after the order is received. You must choose a specific shipping date when completing your order so your plants will arrive when you are ready to accept them. We ship on Mondays (or Tuesdays if Monday is a holiday) to avoid plants sitting idle in transit.

Note: Submit your order by Thursday at 5 pm in order to have plants shipped the following Monday at the earliest.

After that, you'll get bumped to the following Monday. For example: If you place your order on Thursday, May 2 at 8 pm, then the earliest available shipping date will be Monday, May 13.

We ship to the West Coast locations all year as weather permits.
We ship to other US locations from Spring until Fall, weather permitting.
Due to plant quarantines, we DO NOT ship to Hawaii.

We are inspected by Oregon Department of Agriculture and participate in USDA programs to prevent the spread of Sudden Oak Death (SOD).

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What do I need to know about the plants you send?

Dancing Oaks Nursery wants our customers to be happy with the service they receive and for you to have success with your new plants. We promise to send you healthy plants that are ready to grow and thrive.

We are trusting that you've done your part by researching what conditions they require to thrive in your growing environment and choosing appropriate plants for your region.

We will take the utmost care packing the plants for their trip to a new home. Plants are carefully wrapped and boxed for a safe journey to you. The shredded aspen wood fibers, Excelsior, should be removed before planting. Depending on the season, some plants will be in varying degrees of dormancy. Since we do not force our plants in heated greenhouses, don't be alarmed if the plant is not actively growing when you receive it.

Please determine the appropriate timing for planting in your area. For those plants that may be marginally hardy in your zone, we recommend spring planting to help them establish before any cold weather.

A plant care sheet is included with your order.

We are inspected by Oregon Department of Agriculture and participate in USDA programs to prevent the spread of Sudden Oak Death (SOD).


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What do I do once my plants arrive?

Upon arrival of your order, please inspect the box before unpacking. If the shipping box is damaged, take a picture of the box for your claim. Dancing Oaks Nursery does not assume responsibility for plants damaged in transit. When damage is apparent, claims must be filed with the carrier. In no case will our liability exceed the price of plants purchased.

Carefully unpack the plants, pot them up if necessary and water them thoroughly (make sure the water can drain out the bottom) and place in a sheltered location. The plants have traveled in the dark for a few days so fresh air and gentle light will help them get acclimated. Plant as soon as possible, in the ground or containers, and give them special attention until they are established. Dormant plants will need the necessary soil temperature and light to break dormancy.

Contact us within 5 days upon arrival of your order if you have any problems. If a mistake has been made, we will do everything we can to correct the situation. If we don't hear from you within 5 days we'll assume that the plants are in satisfactory condition.

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Are the natives you offer wild collected?

No. All of our native plants are from seed, cutting or divisions grown here at the nursery or from other reputable growers.

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Do you use bee-toxic pesticides on your plants?

Our pesticide policy is outlined here.

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What do the 'minimum temperature' for plants mean?

This is the lowest temperature the plant is likely to survive during unprotected exposure. We refer to the USDA Plant Hardiness Zone Map, and note the 'minimum temperature' the USDA has assigned that zone. The temperatures given in our descriptions are the lowest hardiness zone for the plant both from references and our experience in the Northwest Oregon climate. However, some plants require a cool dormant period to thrive and therefore are not suited to warmer winter climates. Heat and humidity can also be the blessing or the curse of some plants. Be aware of the minimum and maximum temperature requirements of the plants you purchase. Consult the A-Z Encyclopedia of Garden Plants by the American Horticultural Society or gardening resources for your region.

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