Mail Order Info & other FAQs
Ordering & Payment
- What is your refund policy?
- Do you have a minimum order?
- What credit cards to you accept and when will my account be charged?
- What is your policy on substitutions?
- Can I make changes to my existing online order?
- What shipper do you use to ship plants?
- How are shipping charges calculated?
- Where do you ship plants? Internationally?
- How do you pack your plants for safe shipping?
- When will my plants be shipped?
Plants & Plant Care
- What plants are available for mail order and what sizes are they?
- What do I need to know about the plants you send?
- What do I do once my plants arrive?
- Are the natives you offer wild collected?
- Do you use bee-toxic pesticides on your plants?
- What do the 'minimum temperature' for plants mean?
- Do you sell toxic and/or medicinal plants?
- Are your plants inspected for pests and disease?
Visiting the Nursery
- How do I find the plants I want on your site?
- What are the terms of service for your website?
Ordering & Payment
What is your refund policy?
View the details of our refund policy here.
Do you have a minimum order?
We have no minimum order, but we do have a minimum shipping and handling cost so we do suggest ordering more than one plant to defray shipping expenses. Plus, you don't want your new plant to be lonely on the journey to its new home!
What credit cards to you accept and when will my account be charged?
Our website accepts all major credit cards and PayPal. (See the logos of all accepted payment methods in the footer at the bottom of this web page.) Please note the following:
- Though “DANCING OAKS NURS” might show up on your credit card statement soon after you submit your purchase, that is initially a sign of authorization of the purchase. We do not actually capture the payment (charge your card) until after we confirm all that items in your order are in stock.
- We have a maximum of 7 days from the time of your order to charge your card.
- While we can charge your card for LESS than the amount of your original order, we cannot charge your card for MORE than the amount of your original order.
In other words, if you approve adjustments to your order that decrease the total amount of your order, then we can collect that reduced amount without requiring your payment information to be re-entered. However, if you request additions to your order that increase the total amount of your order, then we’ll need to send you an additional email invoice which will require you to enter your payment information again.
What is your policy on substitutions?
If we are sold out of an item, then we do not make substitutions of other plant types without your permission. If you agree to the substitutions, we will recalculate your order and send it out with available items. On rare occasions, if we are sold out of the size of plant you requested, we might substitute a larger size of that same plant for no additional charge to you.
Can I make changes to my existing online order?
We will do our best to accommodate any changes you need to make to your existing online order. However, given the high number of orders we typically have in process, we require several days of lead time to do so.
- Any change requests to an order that ships the coming Monday must be received before 12 pm PST on the previous Wednesday.
- Alternatively, if you get in touch with us after the Wednesday cutoff, we can bump your ship date to the following week and make your requested changes.
For the sake of accuracy and efficiency, we strongly encourage you to email (not call) us your order changes at email@example.com. Please include your order number in your email.
What shipper do you use to ship plants?
We ship all packages via the U.S. Postal Service Priority Mail. Please provide a shipping address that can receive packages via the USPS. Given our remote, rural location, we CANNOT ship via UPS, FEDEX or any other method.
How are shipping charges calculated?
Our shipping rates are calculated based on geographic zones, and each zone has a minimum shipping charge for the first $80 worth of plants ordered. After the minimum shipping charge, shipping rates are calculated by percentage, ranging from 21-31% of your total order amount depending on your distance from the nursery.
Click here to view a document with our complete shipping rates table, updated 05/26/20.
Yes, plants can be heavy and expensive to ship. We do our best to keep costs down for you. We would love for you to all come by the nursery, to purchase the plants and enjoy the gardens, but realizing that is not always possible, we must pay to ship.
PLEASE NOTE: Some over-sized plants may incur additional shipping fees because of their size. If this is the case, we will always contact you before shipping to confirm the total for your order.
Where do you ship plants? Internationally?
Sorry, we do not ship internationally. We ship only within the Continental United States (that includes Alaska).
We ship to the West Coast locations all year as weather permits.
We ship to other US locations from Spring until Fall, weather permitting.
Due to plant quarantines, we DO NOT ship to Hawaii.
How do you pack your plants for safe shipping?
Once we receive your order, we pull the plants from our greenhouses into a holding area until it is time to ship them.
We are a small nursery with an enormously diverse inventory. We do not propagate our plants on a large scale, production line basis. Therefore, we cannot standardize our packing process with fancy, custom-made boxes. Instead, each plant in your order is individually wrapped by hand and, when necessary, staked to protect growing stems. Packing materials and methods are chosen based on the current growing stage, size, and type of plant.
We have been packing & shipping plants this way for over 10 years with great success.
A note about our packing materials: we believe in reducing-reusing-recycling! Therefore, we frequently re-use CLEAN paper and plastic packing materials to pack your plants. It is easier on the planet and saves us (and therefore you) money on shipping. Sometimes, when we are short on other materials, we use biodegradable, corn- or wheat-starch based packing peanuts. We will NEVER send you Styrofoam peanuts (at least not on purpose—we apologize if a peanut or two snuck into your box.)
When will my plants be shipped?
During the checkout process on the website, you are required to choose from upcoming, available Monday ship dates as far as 3 months in advance. We can only ship a limited number of orders each week, and generally your plants will leave the nursery on your chosen Monday, but in some cases (see below) a bit before or after.
Note that we ONLY ship via the US Postal Service and they do not guarantee a specific arrival date at your doorstep.
We ship our plants from Monmouth, Oregon and you will receive an email with tracking information when we initiate the shipment, or in some cases once the package is received at the USPS.
West Coast Shipping Addresses:
If your shipping address is on West coast it is likely your plants will arrive within 2 days of leaving the Monmouth Post Office. Sometimes an extra day is required for rural areas of S. Oregon and N California.
East Coast Shipping Addresses:
Plants shipped to the East Coast on a Monday generally arrive by Thursday at the latest, but infrequently on a Friday. However, in the case of an upcoming Monday Holiday, or if an upcoming week has a high volume of orders, we will sometimes ship plants to East Coast addresses on the Friday or Saturday before the customer's chosen Monday ship date. In that case, their package will arrive at their destination earlier in the week of their chosen ship date.
All other Shipping Addresses:
We find that addresses in the middle parts of the country have varied arrival times, depending on how rural your state is overall, or how far from a major city your specific address is. Wednesday or Thursday are the most common arrival times for packages shipped from the Monmouth Post Office to addresses in the states between the East & West coasts.
Note: Submit your order by Wednesday at 5 pm to have plants shipped the following Monday (unless that Monday is already full/blocked out). After Wednesday evening, you will get bumped to the Monday after next at the earliest. For example: If you place your order on Wednesday, May 2 at 8 pm, then the earliest available shipping date will be Monday, May 13.
Plants & Plant Care
What plants are available for mail order and what sizes are they?
The availability of mail order plants is a select portion of our stock that is practical for us to ship. We only ship plants in smaller-sized pots (generally 3 qt or smaller) and nothing taller than 36 inches. In some cases, it is appropriate for us to reduce (clip) the height of a plant to ship, but we will o
Approximate measurements of the pot sizes the plants are grown in:
• .42 qt is 2" wide x 5" deep
• .67 qt is 3" w x 5" d
• .75 qt. is 4" w x 4" d
• 1.16 qt is 4" w x 6" d
• 1.5 qt. is 5.5” w x 5.5” d
• 3 qt. is 6" w x 7.5" d
We have numerous additional plants available at the nursery, many in larger sized containers.
What do I need to know about the plants you send?
We want you to be happy with the plants you receive and successful growing them, so please review the following to ensure your order concludes well:
Research your plants thoroughly before you buy.
Make sure the plants you select are suitable for your growing zone and your particular garden, and that you are ordering them to arrive at the best time of year.
Expect a little wear & tear during shipping.
While we take GREAT care to wrap and pack every plant we ship, getting sent through the mail can be hard on a plant. Do not panic if leaves or even stems are a little bruised or bent. Our priority is to send each plant with a strong, viable root system that will thrive once it is planted properly.
Remember that different plant types grow differently.
Evergreen vs deciduous, bulbs vs tubers, trees vs vines... if you have a mix of plant types in your order, remember that they will likely arrive in different stages of growth. One plant might still be dormant when you receive it, others might be entering dormancy, while still another might already have substantial growth. That is perfectly normal.
What do I do once my plants arrive?
Upon arrival of your order, please inspect the box before unpacking. If the shipping box is damaged, take a picture of the box immediately.
Next, carefully open your box, and find the documents included with your order. With each order we send a document that gives you instructions on how to proceed if the box or plants are damaged.
Dancing Oaks Nursery does not assume responsibility for plants damaged in transit. When damage is apparent, claims must be filed with the carrier. In no case will our liability exceed the price of plants purchased.
Contact us within 5 days upon arrival of your order if you have any problems. Please note that sending us digital photos of the damaged plants ASAP is an essential part of this process, especially if we have to enter a claim with the USPS.
If damage occurred or a mistake has been made, we will do everything we can to correct the situation. If we don't hear from you within 5 days we'll assume that the plants are in satisfactory condition.
IF there is no damage to the box or plants, then carefully unpack the plants, pot them up if necessary, water them thoroughly (make sure the water can drain out the bottom) and place in a sheltered location. The plants have traveled in the dark for a few days so fresh air and gentle light will help them get acclimated. After acclimitizing the plants, plant them out as soon as possible, in the ground or containers, and give them special attention until they are established. Dormant plants will need the necessary soil temperature and light to break dormancy.
Are the natives you offer wild collected?
No. All of our native plants are from seed, cutting or divisions grown here at the nursery or from other reputable growers.
Do you use bee-toxic pesticides on your plants?
We do not. Our pesticide policy is outlined here.
What do the 'minimum temperature' for plants mean?
This is the lowest temperature the plant is likely to survive during unprotected exposure. We refer to the USDA Plant Hardiness Zone Map and note the 'minimum temperature' the USDA has assigned that zone. The temperatures given in our descriptions are the lowest hardiness zone for the plant both from references and our experience in the Northwest Oregon climate. However, some plants require a cool dormant period to thrive and therefore are not suited to warmer winter climates. Heat and humidity can also be the blessing or the curse of some plants. Be aware of the minimum and maximum temperature requirements of the plants you purchase. Consult any pertinent publication by the American Horticulture Society and/or gardening resources for your region.
Do you sell toxic and/or medicinal plants?
Dancing Oaks Nursery and Gardens does not take responsibility for any adverse effects from the medicinal use of plants for any therapeutic purpose or for toxicity if ingested by humans or animals. Please consult a professional before using a plant medicinally. Additionally, not all poisonous plants are indicated as such on the Dancing Oaks website. We encourage you to do research where there might be cause for concern.
Are your plants inspected for pests and disease?
We are inspected by Oregon Department of Agriculture and participate in USDA programs to prevent the spread of Sudden Oak Death (SOD).
Visiting the Nursery
Where are you located?
Check our hours before you come.
Our address is:
17900 Priem Road
Monmouth, OR 97361
The most reliable directions to the nursery are via Google Maps
Do you rent the nursery for events?
Dancing Oaks Nursery and Gardens no longer rents facilities for private events. For other possible venues in the area, we recommend that you check the Travel Salem list of Meeting & Event facilities
Do you welcome groups?
Yes, we do! We regularly welcome small to large (tour bus-sized, even!) groups here at the nursery. We do ask that you let us know in advance when you are coming and how large your group will be. If your group is larger than 10 people and you'd like a garden tour, please let us know that in advance as well. We will accommodate you if at all possible.
How do I find the plants I want on your site?
If you know the specific plant—or even the plant’s cultural needs or other traits—you are looking for, then the fastest way to navigate the site is to use the Search field. Look for the magnifying glass symbol at the top of every page on the site, click it, and then enter your search query into the field.
- Common name (iris, daisy, manzanita, etc.)
- Botanical name (Arctostaphylos, Lonicera, Prunella, etc.)
- Leaf retention (evergreen or deciduous)
- Colors (red, yellow, blue)
Note: partial names often give good results, so give it a try.
Main Catalog Page:
If you aren’t quite sure what you’re looking for, then the best place to start browsing is the Catalog page. Click the “Catalog” link on the menu bar. Scroll through this page to see different “Collections” of plants available. These collections are grouped by plant type (shrub, perennial, etc.) and in-demand plant traits (native, drought-tolerant, etc).
Once you visit a Collection page, you’ll see two drop-down menus above the grid of plants.
• Use the “Filter by” drop-down to sort by a subcategory of that collection.
For example, in the Grasses collection, you can filter by ‘drought tolerant’ or ‘shade’ to find grasses that are adapted to those conditions
• Use the “Sort by” drop-down to reorder all of the plants in a given Collection by price, date added, reverse alphabetical order, etc.
Once you visit a plant profile page, under the plant description you’ll see a list entitled “Properties/conditions:”. That list includes terms or "tags" that pertain to the plant's cultural requirements and other general plant traits. Note: click on a tag to see all other plants on the site that share that property or conditional requirement.
Tags used on our site include:
• evenly moist
• ground cover
• intermittent water
• part shade
• sun or part shade
• sun or shade
What are the terms of service for your website?
View the details of our terms of service here